Switzerland / Israel January 2021. Spearhead, an InsureTech company providing First Notice of Loss (FNOL) solutions for the automotive claims industry, and Click-Ins, an AI SaaS technology company developing automated vehicle damage inspection based on damage photos; have signed a partnership agreement to deliver a fully automated, digitalized and smart End-to-End FNOL solution that redefines the way automotive claims are processed.
Spearhead specializes in solutions for a digital, automated, and smart way to report and analyze, automotive claims in real-time and estimate potential repair costs and total loss risk fully automated with high transparency and fairness. By applying state of the art analytical tools to vehicle crash telematics data, Spearhead delivers to its clients and their end customers an efficient, positive, and contemporary experience throughout the journey from the first notification of the loss to the final settlement of the claim.
Click-Ins specializes in AI SaaS automated image-based vehicle damage inspection. Using an intuitive mobile guided image capture tool to photograph the vehicle on site, Click-Ins’ solution automatically detects, analyzes, and processes car damages within seconds at high precision and consistency without the need for special equipment or skilled personnel.
Click-Ins AI Hybrid technology will be fully integrated within Spearhead Vehicle Telematics and Digital FNOL solution creating for its customers an end-to-end digital and automated claims process from the moment of the accident, to the initial loss notification, throughout the various stages of damage documentation, inspection, analysis, and repair cost estimation, up to the final settlement of the claim.
Quote by Spearhead and Click-Ins:
"Spearhead's solution allows Automotive and Insurances Companies to leave behind the limitations of today’s analog and inefficient claims handling processes, and enable them to progress to a digital, automated and smart claims management. By having Click-Ins as our technology partner for processing damage photos we can provide to our customers a unique FNOL solution that sets a new standard in the automotive claims industry." (Wolfgang Ahrens, Co-Founder and CEO at Spearhead AG)
Eugene Greenberg, Co-Founder and CEO at Click-Ins added: "This partnership will provide an unparalleled solution; finally, Insurance and Car rental companies could be certain of a vehicle’ exact condition throughout its lifecycle. This level of transparency will enable our customers to be one step closer to their goal of reducing touchpoints, risk, and loss, while preventing fraud and improving user experience."
Spearhead’s mission is to create and provide innovative solutions for a digital, automated and smart way to manage automotive claims in real-time, with high efficiency, transparency and fairness, while offering to the end customer a positive contemporary experience throughout the journey from the first notification of the loss to the final settlement of the claim.
By combining vehicle telematics, advanced statistical models, machine learning, artificial intelligence, leading accident research know how and repair practices Spearhead transforms big data into smart data and provides powerful insights that drive digitalization and transformation within the automotive claims industry. For more information: www.spearhead-ag.com
It’s a dream-come-true when you can rent and return a rental car quickly, easily, and have pleasant interactions with all those involved, right?
But let’s be honest, the scenario doesn’t always play out that way. For both the person renting the car as well as for the people working at the car rental company, the transactions and interactions are often less than smooth and pleasant.
Click-Ins’ automatic vehicle inspection saves car rental companies loads of money otherwise spent on damage disputes and undocumented damages.
Very often, returning a rental car may look something like this: the car rental examiner inspects the car for damage while the customer waits to sign the check-out paperwork and return the keys — sometimes with the anxiety that past damage will become her responsibility. When there’s damage on a vehicle that’s been unidentified or unreported, it becomes unclear as to who is liable for the vehicle repairs.
Unreported damage can later cause an ugly dispute with a customer. Most often, rental companies accept the liability and pay for the repairs.
Assessing car damage can easily become a game of assessing responsibility. It’s hard enough to assess car damage without having to also determine whether it's the customer’s fault for the damage, the last examiner’s fault for not assessing the car correctly before renting it out, or the car rental company’s fault for not having proper records about existing damage.
Click-Ins’ technology makes returning rental cars a stress-free and automatic procedure. With a few quick taps of a mobile phone camera, damages are automatically assessed and analyzed through with an artificial intelligence process.
It’s no longer necessary for employees to assess car rental damage or for car rental customers to wonder if they will be given fair treatment. In addition, both the rental company and the customers are reassured that previous damage has been efficiently recorded; each party is only held responsible for damage done during their time with the car.
This results in minimized human contact, which is especially important now with the health concerns of COVID-19, and it also results in increasingly positive interactions for everyone involved. Car rental employees and customers can spend their short interactions in a pleasant and stress-free manner, with neither worrying about damages, reports, or being unduly responsible for previous damages and mistakes.
Click-Ins uses a mix of artificial intelligence, deep learning, remote sensing, and 3D models to convert each damage into a digital signature.
Even damage that is difficult to see or measure with the human eye, Click-ins’ automated vehicle inspections for rental cars precisely records and analyzes against detailed 3D imaging of the specific car’s make and model, quickly detecting any anomalies. Each anomaly is converted into a DamagePrint™, a digital signature which acts as a damage “fingerprint”; no two damages are alike. This creates precise and accurate records for each car and any damage which appears after each rental — down to the exact length of a scratch.
The accuracy with which the Click-Ins technology assesses damage saves car rental companies money and enables car examiners to have more positive interactions at work. Customers leave the car lot happy because they no longer need to worry about unfair car damage assessments, and are able to rent and return cars easily and quickly.
With Click-Ins’ technology in place, returning a rental car is an automatic process. The tech is handling the assessment; no disputes or haggling are involved — pleasant human interactions and transactions between a business and its customers prevail.